The fifth question on the assessment was "What do you need to do your job more effectively?" and was finding it difficult to answer.
And then it came to me:
I need more patience. There are select clients that make the trip to the end of the proverbial rope a lot quicker than others. Maybe I just need a longer rope.
My supervisor's supervisor has a BA in English and a good sense of humor. Of all the people that may read my self-assessment, I think he will appreciate it the most.
I'll let you know how it went over when I meet with everyone for the review. Or maybe I won't let you know. Don't hold your breath.